How To Persuade Customers To Write Online Reviews For Your Business (Updated)

Persuade Customers for 5 Star Reviews Image

Even till a decade back, consumer decisions regarding any purchase were heavily influenced by how the sellers could persuade them. Only a handful of them could judge efficiently and make correct purchasing decisions.

Gradually, with changing times consumers nowadays actively participate in social media platforms and online forums to communicate with fellow buyers and experts alike to ensure themselves that they make the right decision while investing their hard earned money on anything they wish to. Whether you own a traditional brick and mortar outlet or an online store, your business is affected outright by customer reviews which are available online.

Feedbacks and reviews posted by other customers play a very important role for those consumers who cannot see, touch or test the product before buying, specifically in case of online shopping. These groups of consumers heavily rely on online reviews, and an honest feedback from an experienced buyer could well be a deciding factor regarding whether the intended product is finally purchased or not.

Even in service-oriented industries, where customer experience is of utmost importance like in case of hotels, airlines, travel, restaurants, entertainment, and hospitality in general, people like to express their positive or negative experiences. As far as online shopping is concerned, customers are more likely to purchase products from sites which contain reviews. In addition to brand values, products which have more positive reviews are considered as more reliable choices.

Researches have shown that 86% of buyers hesitate to go for a service or purchase products online from companies, having negative online reviews. Hence, it is clear, that setting up an online business isn’t enough; one has to build a positive online reputation of his products or services.

Irrespective of whether your business is online or otherwise, you simply cannot afford to neglect a proactive online presence where you can participate and engage users in product feedbacks to serve your customers better to have a competitive edge and stay ahead in the race. It is pretty evident that positive online reviews from satisfied customers will help you grow your customer base as well as your business in the long run.

Here’s a list of recommended ways that will help you persuade your customers to write online reviews in case they have something positive to share from your products or services.

1. Building Rapport With The Customer

A sales representative addressing customer queries for a fair amount of time can pitch for a review at the time of finalizing the deal. The representative is the ideal person to ask for the review if the customer has undoubtedly a positive experience to share.

2. Sending A Follow-Up Email For Feedback

Once the customer has been using a product for a week-long or so, he or she might have some important feedback to share regarding the user experience factor. Send a follow-up email to know about any complaints or compliments they have, and how could you serve them better. The email content should be personalized and should not resemble a mass mailer. There should be a call to action button or link to redirect the user to a page where they can publish their reviews.

3. Addressing Criticisms Positively And Proactively

Some of your customers might be a bit skeptical while using your products. Some may have some negative experiences to share as well. Many people choose to openly discuss their resentment on social media groups, communities, and other open forums.

They might criticize your products and services across social platforms, message boards, and various other online platforms. Be proactive and ask them what issues they faced and make your best attempt to resolve them. This could well turn a negative experience into a positive one and they would definitely appreciate the customer service, and hence a huge potential for a positive online review.

Below given is a list of popular sites where customers generally like to give reviews about their experience based on their use of your services or products.

List of Top Popular Consumer Review Websites for Your Business

Review SiteReviews ForApprox. Daily Visitors*
Google My BusinessAll Business
820M
FacebookAll Business186M
AmazoneCommerce Products 47.9M
Trip AdvisorHotel, Restaurants, Flights, Holiday Rentals & Tourist Spots2.49M
YelpAll Business2.06M
Trust PilotAll Business1.34M
GlassdoorCompanies By Employees1.21M
Yellow PagesAll Business354K
Open TableRestaurants
289K
BBB (Better Business Bureau)All Business252K
Consumer ReportsProducts Related185K
HealthGrades
Doctors149K
Home AdvisorHome Contractors & Service Providers120K
SitejabberAll Business101K
Trust RadiusB2B Software & Service 80.2K
Merchant CircleAll Business58.6K
Reseller RatingsOnline Retailers27.2K
Apartments RatingsApartment Rentals23.8K
Super PagesAll Business23.7K
Rate MDSDoctors18.8K
Review CentreProducts & Service Related12.9K
Home StarsHome Contractors & Service Providers11.9K
G2 CrowdSoftware & Service 6.37K
RateMyAgentReal Estate Agents6.00K
Angies ListService Providers3.28K
Test FreaksProducts Related2.19K
RankMyAgentReal Estate Agents694

4. Managing Online Followers And Fan Base

Create an online page on various social media sites like Facebook, Twitter, Linkedin as per your business type. Be proactive and responsive on these platforms and engage your customers in regular discussions. Provide them regular updates on products, services, events and new launch concerning your business wherever applicable.

5. Make Reviewing User-Friendly

Publishing a review should be easy. Design a review page in such a manner that users can easily submit and publish their reviews. Users should easily be able to navigate to the review page. Ensure that users are able to rate the product or service on a scale of 1-5 or 1-10. Let your customers submit text and images and other rich media content.

6. Acknowledging All Reviews In An Unbiased Way

Publish both positive and negative reviews without any biases. Remember that a negative review is a great scope of improvement. Acknowledge all your reviewers and thank them for their time and effort. Customers will trust your business more if it contains a mixed bag of honest reviews, both positive and negative ones instead of fake five star reviews that only talk good about your products or services. They will be happy to know that you proactively address issues faced by others make sincere efforts to resolve them.

7. Making Testimonials Easily Accessible Online

Use your customer reviews as testimonials for your business. Make those testimonial pages search engine friendly so that they are frequently enlisted in search results and are easily accessible online. Any user searching for your products or services should easily be able to view your testimonials page and go through rave reviews published by a group of extremely satisfied customers. Truly a great way to convert sales and boost revenues.

You may also use customer testimonials as case studies regarding how you addressed their issues and resolved the problems faced by them. This kind of business transparency is always appreciated by customers.

8. Encouraging Reviews Through Incentives – But Not Bribing

Rewarding every user who submits a review is an unethical practice and can be unacceptable to many customers. However, incentives like giving away freebies and promotional items once a while is certainly not a bad idea. You may arrange a monthly lucky draw for all reviewers, where one lucky reviewer will be rewarded. It may also be as simple as a discount on the next purchase. You may also use these events for promotional activities concerning your business. A subtle step in this direction will surely encourage your customers to take the initiative to submit reviews.

The above-mentioned recommendations among many others, although are not exhaustive but will certainly help you fetch a lot of customer reviews and guide many others make positive purchase decisions and help you grow your business.

A few tech tools are out there to simplify the workload in managing a brand’s or company’s online reviews or presence, from monitoring social media profiles, ad campaigns, to blog postings and comments. Overall these tools help you to maintain your business’s online reputation.

18 Tools to Monitor and Manage Your Online Reputation

Google Alerts
Google Alerts scans web pages, blogs, articles, research papers, to send prompt notifications to the user, whenever a new piece of content will be added with the brand’s or product’s name that has been specified.
Hootsuite
From managing, scheduling, and reporting on social media posts and conversations, to building a strong customer relationship, Hootsuite helps to grow your business reputation and revenue.
Reputology
Reputology suits the best for the multi-location business owners. It is a review management and monitoring tool that helps to manage the reviews of a brand.
Mention
With Mention, one can monitor his brand, competitors, anytime from anywhere in the world. It will send instant updates regarding your brand from the web and social media.
Rankur
Rankur helps to explore the trending topics through demographics, track your social media reputation, as well as manage your company’s online reputation.
Social Mention
Social Mention a free online reputation building tool that act as a search engine, helping in the search for the mentions of your brand, or competitors in the social media.
ReviewTrackers
ReviewTrackers will show you the instant messages regarding your customer reviews, the most recent ones so that you can work on your brand’s improvements.
Yotpo
Yotpo will search and collect user-generated content for you, to build your brand’s online reputation and get organic or paid traffic.
Talkwalker Alerts
Talkwalker Alerts is a cool alternative to Google Alert. It’s a free social media monitoring tool, enabling the user to monitor the web for if there is any mention of his name, brand, competitor’s brand, etc. This tool will deliver an instant update to the user’s mail inbox.
Reputation.com
With Reputation.com, the location-based business enterprises or organizations can earn more star ratings and finer reviews on the social media.
Brand24
Brand 24 will make you acquainted with what your customers are behaving to your brand and products, so that you can grow your customer’s satisfactory level and sales.
Customer Alliance
Customer Alliance tool is especially for the hospitality industry. For, it incorporates an automatic guest review survey to make the user’s hospitality website visible in the search engine results.
Review Wave
Review Wave will take the pain of collecting, sorting, and notify about your customer’s feedback about your products or services.
Local Clarity
This online reputation tool is also for the location-oriented business owners. Local Clarity helps them to get a clear insight into their customer reviews from one single panel.
Mentionlytics
Mentionlytics helps to track the mentions of one’s brand or products, competitors, industry, and easily grow his business.
ReviewInc
It is one of the best online reputation management tools for small business owners. ReviewInc helps them to track their customer reviews and mentions for their products.
RevuKangaroo
This review management software is used mainly for service businesses. RevuKangaroo has an automated system to ask for reviews (email and text), screen out negative reviews and push positive reviews to multiple sites.
WebPunch
WebPunch helps companies to collect customer feedback for their products and services from public forums and social media.

Try our tips and write about your customer experience in the comment box below. We’re glad to know how our strategies work for you.

If it’s difficult for you to spend a lot of time working on all those review managing kinds of stuff, you may spend some bucks and hire a freelance online reputation manager for help.

Keep in mind that if you do use a freelance online reputation manager, your best bet will be to work closely with them. They can’t work miracles. You need to feel comfortable and confident in entrusting them as you do yourself. Responsibility for your business’s brand rests squarely on your shoulders, so accept nothing less than perfection!

Freelance Online Reputation Manager

* Approx. Daily Visitors stats are sourced from EasyCounter.com as of 30th May, 2022 data.

5 Comments

  • Ryan Biddulph

    Putting out kick butt content and rendering rocking service boosts those reviews pronto. Doing so regularly inspire customers to keep reviewing your stuff or to buy sans good review waiting for them. Trust has been earned. Fans satiated, they keep buying because they know you and the value you publish on the regular.

  • Elaine Rose

    Great article! All essential keys to building and maintaining your business online reputation.

    I just thought I’d mention a latest survey by ReviewInc that shows how star rating systems are evolving and it correlates to #5 Making Reviewing User-Friendly on your list. There’s some great info to consider for any small business looking to connect with their customer and get more reviews.

    You can check out the blog at blog.reviewinc.com

    Best of Luck!
    Elaine

  • Josh Kelly

    Great Article! We use RevuKangaroo and it is amazing! If you are a business owner and you are not doing something to actively get reviews and actively screen out negative reviews, you are missing the boat!

  • Lucy

    If your customers are satisfied with the service and the level of service, you can understand that they can write a good review about your company and thereby make you an advertisement.

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